Frequently Asked Questions
Find quick answers to common questions about our products and services
Returns and Exchanges
Legal Documents
General FAQs
Product Topics
Product Care
Sales and Events
There are no sales going on at this time, but when there are, they'll be listed here!
General Sales Terms:
- Sale prices are valid on available, in-stock inventory only.
- Sale prices apply only during the sales event - sorry, no rain checks!
- Sale prices and discounts are valid only during the sale period. We are unable to transfer the sale price/discount to a new style after the sale period.
Wanna be in the know for any upcoming sales, campaigns, giveaways, and other events? Be sure to sign up for our email newsletter and SMS alerts. There's a $10.00 discount code for first-time email subscribers! Here's where to subscribe.
Returns and Exchanges
Unfortunately, our return portal does not allow multiple orders to be combined into one return. Doing so can delay your exchange, store credit, or refund. To ensure that your return is handled accurately and quickly, please submit returns for each order separately via our Return Portal.
All close-out sales items are final. Items are non-returnable and non-refundable.
We offer returns via Happy Returns as an option, along with USPS, to return your items.
What is Happy Returns?
- Happy Returns offers printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal, and opt to drop your returns off at a Happy Returns location!
- Each packaging-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.
Where's my QR code?
- Happy Returns will email you a QR code to the same email you used to place your order. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar.
Can I go to any Happy Returns location?
- Yes! You can go to any Happy Returns location. Locations can be found here: https://locations.happyreturns.com
When will I receive my refund or exchange?
- Your refund or exchange will be processed within 24 hours after dropoff at a Return Bar. Please note that your returns still need to be in new, unworn condition, with all tags still attached, per Dovetail Workwear's Return Policy.
Orders from Canada:
Please visit https://dovetailworkwear.ca/apps/returns.
All other international orders:
- Please visit our Return Portal to submit a return request.
- You can opt to receive store credit or a refund to your original form of payment.
- Dovetail Workwear does not provide prepaid return labels for international returns - please purchase your own return postage.
- Original outgoing shipping or any duties/taxes are not refunded.
International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send us a message via our Contact Us page and include your measurements, and we'd be happy to help.
To exchange an item that was previously exchanged, you need to use the exchange order's number. Please follow the instructions below:
- Go to our Return Portal.
- Enter your exchange order number exactly as it appears (for example, EXC-GetDirty158477-1), including any prefixes and/or suffixes.
- Be sure to use the same email address that was used for the original order.
- Select the item you'd like to return and follow the prompts.
- Choose your return method of Happy Returns or USPS, and drop your return off.
- Once we've received your return, we will proceed with sending your exchange item or processing your store credit/refund. Please allow some time for the refund to be processed.
If you encounter any issues during the process, please attempt the steps again, ensuring all details are exact, including case sensitivity.
If someone got you some Dovetail, then you know someone with great taste! But what if they got the style or size wrong? No worries! We can help you return it.
- Go to our Return Portal and select "Returning a gift?"
- Enter your order number (e.g. #GetDirty12345) and the original purchaser's email address. If you don't know, click on the "Don't have your order information?" link, which will take you to a form to contact Customer Service, and a team member will get back to you with your order information.
- Enter your contact info, then complete the return request. You'll then receive a prepaid return shipping label.
- Once you've dropped your return off at a Happy Returns bar or USPS, your exchange order will be generated within 24 hours, or store credit will be emailed to you.
Important: please note that we don't "hold" your exchange order. Even if the exchange item is available at the time you submit the return, the new order is only created when your return has been accepted by Happy Returns or USPS. If your item sells out before your return has been accepted by the carrier, our system will automatically refund you for it.
You can return items within 30 days of delivery. Our Return Portal makes the process easy!
Your item(s) being returned must be in new, unworn condition with the tags still attached.
- Access our Return Portal.
- Enter your order number exactly as displayed on your confirmation (e.g., #GetDirty157489; EXC-GetDirty123456-1). Be sure to include any symbols, prefixes, and/or suffixes.
- Confirm that you're using the same email address associated with your original order.
- Select the item(s) you'd like to return and follow the prompts for an exchange or refund. If you have multiple items on your order that you'd like to return, repeat this process for each item.
- Select your return method: Happy Returns or USPS.
- Complete the process to receive a return shipping label or a QR code.
- Once we've received your return, your exchange item will be sent, or your store credit/refund processed. Please note, refunds may take some time.
Please avoid combining returns from multiple orders in one package as it can delay the process.
If you've selected getting your refund to your original form of payment, the return first needs to be received and inspected by our fulfillment center. This may take 7-10 business days, or longer in peak times. If it's been over two weeks and you still don't see your refund, please first check with your financial institution, as it may take some time before your refund is officially posted. Still no luck? Please contact us and we'll help you out.
While our Return Portal has a strict cutoff date, the humans behind the curtains are more understanding. Please contact us and submit your request, including the order number, for a return extension. For most returns within a year of purchase that are still in new, unworn condition with the tags attached, we can generally extend your return window!
There are some items that can't be returned to us. They include:
- Items that have been worn, washed, altered, or have their original tags removed.
- Clearance items or items marked as "Final Sale."
- Dovetail Workwear products purchased at a third-party store (retail store or online merchant). If you purchased something through a third-party store, please return your item to that store.
- Gift cards are not eligible for return or refund.
Returning something from a special sales/event? Please check our Sales & Events pages, as specific terms may apply.
Regular Orders (non-sale, non-closeout):
For US orders, returns can be submitted within 30 days of purchase, as long as the item meets our return conditions. We offer free returns for exchanges/online store credit.
For international orders, please see this page.
We reserve the right to adjust your refund method if your return doesn't meet the conditions below.
- Merchandise being returned must be unwashed and unworn (except for trying on, of course!) and in new condition, with all tags still attached. Items that have no tags, or are clearly dirty, stained, smelly or scented with perfume or detergent, covered in pet hair, washed, and/or have obviously been used won't be eligible for a refund.
- Returns must be made through our Return Portal -- we can't track your return otherwise.
- Sale items marked FINAL SALE - NO RETURNS cannot be returned.
Return Options:
All qualified US returns will receive a prepaid return QR code or shipping label.
Variant Exchanges:
You liked the item, but you just need a different size/inseam? Just make an exchange! Submit your return request through our Return Portal, and you will receive a prepaid QR code or return shipping label. Once your return has been accepted, your exchange order will be generated within 24 hours.
Shop for Something Else:
If you'd like to shop for something else altogether, you can use the credit from your return item to put it toward a different product or products, and you'll also get a bonus credit of $10.00! This all takes place within the Return Portal, and a new order for your item(s) will be created within 24 hours of when your return has been accepted.
Store Credit:
Not quite sure what you want right now? Turn your return into online store credit. Store credit is valid for five years. You'll receive a prepaid return label, and once USPS has marked your return package as "in transit," your store credit will be issued in the form of an electronic gift card. You will receive the full value of your purchase price. Please note that the original shipping cost is not refundable.
Return for Refund: $5.00/Order Handling & Restocking Fee*
If you're returning your item(s) for a refund and don't want an exchange or store credit, you'll receive a return shipping label, and your refund will be processed back onto your original method of payment once your return is received and processed at our warehouse. There is a flat fee of $5.00 per order for handling and restocking, which will be deducted from your refund total. Please note that the original shipping cost is not refundable.
*During promotions, the handling and restocking fee may change.
Other things to note:
- Original outgoing shipping is not refundable.
- If you paid with ShopPay (installment payments), you'll be refunded the amount that you've paid to date and ShopPay will cancel all future payments.
- If your original order was paid with a gift card, your refund will be issued back to that gift card. Please note that if you paid with a gift card, the $5.00 restocking fee will not be deducted.
Legal Documents
DANGER – Read this User Information Guide carefully. All of the instructions contained in it are intended to warn you of potential risks of serious injury and death and to reduce such risks. If they are not heeded and followed, the risk of serious injury or death will increase. No garments can ensure prevention of all serious injuries or death. It is your responsibility to familiarize yourself with this User Information Guide and to use your garments in accordance with its instructions.
INTRODUCTION
This User Information Guide gives important information regarding the use, care, and maintenance of your flame resistant garment. Upon receipt and inspection of the garment, you should thoroughly read this User Information Guide and refer to it as needed for continued safe use of your garment.
WARNINGS
This garment is intended to provide limited protection to you in the event of exposure during a flash fire resulting from the ignition of a hydrocarbon atmosphere or atmosphere containing combustible finely divided particles (such as coal dust or grain) that contains a concentration above the lower explosive limit of the chemical or substance. This garment will also provide limited protection to you in the event of an electrical arc flash.
This garment will not protect against any extended exposure to direct flame or high heat and is not intended for use in any firefighting or other emergency operations, including wildland firefighting, technical rescue, or structural firefighting. These garments will also not protect you from exposure to radiological agents, biological agents, or hazardous materials.
This garment alone will not protect you from all hazards. You or your employer must conduct a hazard and risk assessment to determine the suitability of this garment for its intended purpose. Additional garments or personal protective equipment may be necessary to provide you complete protection that includes, but is not limited to head protection, eye/face protection, hand protection, foot protection, respirators, hearing protection, fall protection, high visibility apparel, and other protective garments.
This garment will not protect you if not properly maintained. Do not use this garment if soiled, contaminated, or damaged. Soiling and contamination of this garment may render this garment hazardous. Clean this garment in accordance with the instruction provided in this user information. If you have any doubt about the condition of this garment, do not wear it and have it replaced.
You must be trained in recognizing hazards in your specific trade and understand the limitations of use for this garment prior to wearing it. Even though the garment is constructed of flame-resistant materials, this garment will not protect you from being burned under all conditions of use or exposure to hazards. Failure to understand the limitations of these limitations may result in a serious injury or death.
SIZING AND FIT
Choose a flame-resistant garment size that properly fits your body. The garment should not be too tight or too loose, should not restrict your movement and should be comfortable to wear. The commended body dimensions for each size of Dovetail’s women’s workpants are below.
Inseam length available in : 18", 30", 32", 34"
GARMENT MARKING AND EMBLEMS
The use of non-flame or non-heat resistant emblems, shields or patches, embroidery, silkscreens, and heat transfers used to designate a governmental entity, a specific organization, rank, title, position, or some professional status, etc. should be minimized. If used, the size of these items should be relatively small (less than the size of a business card) and may still compromise your garment in the event of a flash fire or electrical arc exposure.
For marking of these garments, it is recommended that any identifications be provided on the interior side of the garment. For handwritten marking, an industrial laundry marker may be used.
INSPECTION AND REPAIR
Periodically inspect your garment as follows:
- Inspect your garment upon receipt, at least once a month, before and after each use, cleaning and/or following any application where the garment has been subjected to damage or contamination. In the event of exposure to hazardous materials, isolate the garment and perform the inspection only after the garment has been decontaminated.
- Inspect all components for rips, tears, burn damage, and abrasion damage. Close attention should be paid to integrity of the thread and areas of wear at the shoulders, elbows, cuffs, crotch, and knees.
- Physically inspect all major seams (e.g., shirt side seams, sleeve seams, shoulder seams, and trouser seat seams, out seams, inseams, etc.) for structural damage.
- If any component is found to be damaged or missing, remove the clothing from service and have it repaired or replaced.
- Inspect each article of clothing for the following types of wear or damage:
Dovetail Workwear does not have an authorized repair facility. Any damaged garment must be replaced.
Unauthorized repairs made to Dovetail Workwear flame-resistant garments invalidates all expressed or implied warranties and increases your risk for injury to hazardous or life threatening conditions.
STORAGE
After the garment has been cleaned and inspected, store your garments in a place that will protect them from direct sunlight heat and excessive moisture. Never store your garments in direct sunlight, as this condition may cause permanent damage. Avoid prolonged exposure to sunlight. Exposure to ultraviolet light will cause the garment to lose tensile strength. Once started, there is no way to repair this type of deterioration. Wet garments will promote the growth of mildew and fungus, which will permanently damage your garments.
CLEANING REQUIREMENTS
- Do not dry clean. Solvents may damage your garment
- Never use chlorine bleach on this station/work uniform under any condition. Chlorine bleaches may discolor the fabrics, and cause garment materials to lose their performance characteristics, such as flame resistance, strength, etc.
- Do not use fabric softeners. Fabric softeners are oil based and can contribute to fabric flammability.
- Do not use automatic dryers if you have reflective trim on your garment. Automatic dryers will damage the reflective trim, which will negate its visibility effectiveness. Hot drying temperatures or extended drying time will also cause greater material shrinkage.
- Do not use hot water (aver 120°F or 49°C). Overly hot water may cause excessive material shrinkage.
- Keep protective garments clean. The garment’s life expectancy and flame resistance (if FR uniform) increases if abrasive, flammable dirt and contaminants are removed after each use. Garments contaminated with unburned byproducts of combustion, as well as other flammable contaminants, may negate the ability of clothing to resist flame, and may not only ignite, but the garment may also continue to burn when it would normally self-extinguish.
IN-HOUSE MACHINE-WASHING INSTRUCTIONS
- Turn the flame-resistant garments inside and wash separately from other clothing. The use of home-based washers and washers used by the public are not recommended in order to prevent the spread of contamination to other laundry items.
- These instructions can be applied to washing a number of clothing items in the same load. The load size will depend on the machine type and its capacity. Most machines indicate that the load should be no more than 75 to 80% of the machine capacity. For example, a typical home style machine can accommodate up to 12 shirts, 4 pants, 3 sets of pants and shirts, or 5 lightweight jackets.
- While the washing machine is filling up with warm water (temperature at 86°F ± 5°F or 40°C ± 3°C), add 1 cup (8 oz.) of liquid or powder laundry detergent to the machine. Use 1½ cups of mild detergent if wash water is considered very hard. These detergents are readily available in supermarkets around the country.
- Fill the washing machine to the highest level.
- Add garments to be washed.
- Set washing machine to “normal cycle” or similar setting and double rinse.
- If garments are laundered at outside laundering facilities, the same procedures must be followed to avoid damaging the garments.
IN-HOUSE MACHINE DRYING INSTRUCTIONS
- Hang to dry.
- If using a dryer, select a dryer that has multiple heat settings.
- Place washed garments inside dryer and use a low heat setting.
- Remove garments promptly at the end of the drying cycle; do not over dry as excessive heating of clothing can cause premature shrinkage.
IRONING
If needed, use a warm iron to remove wrinkles.
EXTERNAL OR INSTITUTIONAL CLEANING SERVICES
If outside organizations are used to clean your flame-resistant garments, ensure that the washing and drying procedures are effective in removing soils and other contaminants while not adversely affecting the condition and performance of your garments. These services should use some form of traceability for determining how many times your flame-resistant garment has been cleaned.
CLEANING BLOOD OR BODY FLUID CONTAMINATED GARMENTS
Contaminated garments should not be laundered at home. Flame-resistant garments that are obviously contaminated by large amounts of blood or body fluids must be placed and transported in suitable bags that prevent leakage. Personnel involved in the bagging, transport, and laundering of contaminated clothing must wear appropriate protective gloves, aprons and eye/face protection. Separately wash garments in a front-loading industrial size washing machine with a liquid or powder laundry detergent at a water temperature of 105°F (40oC) for at least 25 minutes, and use multiple rinse cycles. Use of bleach may compromise the structural integrity of the garment and therefore must never be used. Dry as noted above “In-house Machine Drying Instructions.” Do not use disinfectants, sanitizing agents, or other specialty chemicals unless their use has been adequately demonstrated for removal of pathogenic bacteria and their use will not damage your garments.
REMOVAL OF HAZARDOUS MATERIALS
Garments contaminated from hazardous or caustic materials, such as solvents, liquids, dusts, mists, fumes, and vapors, must be immediately removed from service and retired as directed below in “Retirement and Disposal”.
Unless it can be demonstrated by a qualified, competent authority that the garments can be properly de contaminated and are safe for reuse, your garments must be retired.
Do not use any decontamination agent or process unless it has been adequately demonstrated that its use will not damage your garments.
RETIREMENT AND DISPOSAL
Flame resistant garments do not have an indefinite useful life. Dovetail Workwear recommends that a regular garment replacement program be conducted by your organization to address the useful service life of these garments. Details of such a program must be developed based on previous experience in the organization as it is impossible to provide a specific time frame for garment replacement. Other retirement considerations should include:
- Garments that have been affected by sunlight, ultraviolet light, or general reuse to the point where the fabrics become stiff or weak;
- Garments that have been affected by improper care procedures; and
- Garments that have been exposed to hazardous or caustic materials that cannot be safely decontaminated.
Flame-resistant that have to be retired from service should be destroyed so that they cannot be reused. One suggested method of disposal is cut clothing into pieces and check with your local or state requirements for appropriate methods of disposal since it is possible that contaminants may be present on the garments.
WARRANTY
Dovetail Workwear warrants its flame-resistant garments to be free from workmanship and material defects for the useful life of the products when the garments' warning, use, and care instructions are followed.
For purposes of this warranty, “workmanship and material defects” is defined as defects arising from the manufacturing process, including loose or broken seams, malfunctioning hardware, and flawed fabrics. Defects do not encompass the results of ordinary wear and tear. In addition, “useful life” for purposes of this warranty, is defined as no more than three years, but may be shorter depending upon the type and frequency of use of the garment. Nonetheless, it is the responsibility of the user and the applicable department or agency to establish its own guidelines and standards for assessing and determining the useful life of its apparel and equipment.
Excluded from coverage under this warranty are the following:
- Products purchased other than from Dovetail Workwear or an authorized Dovetail Workwear dealer;
- Damage resulting from abuse, misuse, or inappropriate care;
- Damage resulting from extended wear and tear;
- Damage resulting from tailoring or a customer modification; and
This warranty is the exclusive warranty provided by Dovetail Workwear relating to the product and, to the maximum extent permitted by law, Dovetail Workwear disclaims all other express or implied warranties, including without limitation warranties of merchantability and/or fitness for a particular purpose.
Bring the garment to the store where it was purchased or contact CS@Dovetailworkwear.com for assistance in returning a garment with manufacturing defects. If Dovetail Workwear determines that the garment is defective, it will either replace the garment or repair the garment.
DRESSING
Always inspect garments before wearing. Ensure selected workwear will cover both the upper and lower body and any flammable under-layers. Be sure that all closures on sleeves, placket, and waistband are securely fastened during the wearing time. Ensure sleeves are rolled down and cuffs are closed. Both the base layer and first layer garments, such as t-shirts and primary shirts, should be tucked in fully to protect the wearer from a thermal exposure.
PROPER USE CONSISTENT WITH NFPA 2113
The NFPA 2113 standard provides instructions regarding the selection, care, use, and maintenance requirements for flame-resistant garments for use by industrial personnel in areas at risk from short-duration thermal exposures. Please follow the provisions in this document to promote the correct selection of protective garments and reduce the risk caused by incorrect maintenance, contamination, or damage.
Our Limited Warranty covers defects in materials and workmanship for up to one year from purchase of Dovetail Workwear brand products manufactured by Dovetail Workwear. Only original, unaltered, and unmodified materials and workmanship are covered by this policy.
Please understand that no matter how well you care for your product, materials will begin to experience natural breakdown and will start to show wear over time; normal wear is not considered a defect. Product damage due to wear and tear, misuse or neglect, or is older than one year from purchase, is not covered under this Limited Warranty.
Certain products may be excluded from this Limited Warranty as indicated at the point of sale.
How long does the Limited Warranty last?
This Limited Warranty is valid for up to one year from the date of purchase of the item. Coverage ends if you sell or transfer the product. Proof of purchase may be required.
How do I get warranty service?
If your item was purchased directly from www.dovetailworkwear.com, we will communicate with you to facilitate next steps. Please contact us directly via our Contact Us page and our Customer Service team will be able to assist you.
If your item was purchased from an authorized retailer, you may request evaluation by Dovetail Workwear; however, resolution should be sought directly through the retailer.
What will Dovetail Workwear do?
Photographic evidence will be required, or we may request products be returned to us for evaluation. If we determine that the product has a defect covered under this Limited Warranty, we will offer replacement parts with a partial refund, replace the item, or issue a Store Credit equivalent to the MSRP value within four weeks of inspection.
APPLICATION OF LOCAL LAW
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
LIMITATION OF LIABILITY
Dovetail Workwear’s and its suppliers’, affiliates’, and agents’ maximum liability pursuant to this limited warranty, or any other express or implied warranty, is limited to the purchase price you paid for the product. Neither Dovetail Workwear nor its suppliers, affiliates, or agents are liable for any inability to perform under this limited warranty due to events beyond its or their control, such as acts of god, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however, caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion, or restriction under applicable law. Some jurisdictions do not allow limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you in whole or in part.
GOVERNING LAW AND VENUE; SEVERABILITY
To the full extent permitted under applicable local law, this Limited Warranty and any disputes arising out of or in connection with this Limited Warranty (“Disputes”) shall be governed by the laws of the State of Oregon, USA, excluding conflicts of law principles and excluding the Convention for the International Sale of Goods. The courts located in Multnomah County, Oregon, USA shall have exclusive jurisdiction over any Disputes. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. If there is any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.
I can't enter this - it's too long for one cell. Please copy from https://help.dovetailworkwear.com/en-US/terms-of-service-160223
General FAQs
Do you want to suggest new ideas, key features, your hopes and dreams? Our ears are always on and we are listening.
Email us your thoughts via our Contact Us form!
And if you want to know the latest updates in terms of product development and other interesting tidbits, please subscribe here to receive our bi-monthly subscriber newsletter. This comes with lots of perks, fun news, great content and insider deals, and you'll receive them before any other channel.
We always want to know about great Women at Work out there! You can suggest yourself, or a friend, by filling out this brief submission form. If we choose your submission, we'll be sure to get in touch with you!
Our products are proudly made on planet Earth! Our supply chain relationships are the beating heart of Dovetail. We work hard to do right by them, and vice versa.
Making exceptional clothes means scouring the globe to find exceptional partners. Ours include bar-raising mills that are truly being the change we all want to see in the garment world—such as ISKO in Turkey, Cone Mills in Mexico, and Artistic Milliners in Pakistan (recent winner of a UN Global Compact award for sustainability and gender equality). Our suppliers are not only selected for their meticulous craftsmanship but also for their bona fide ethical practices, from labor to environment.
Want to learn more? Check out our Corporate Sustainability page.
Product Topics
Here are some tips for finding your size!
Measure your waist and hips, using a flexible tape measure (plastic or fabric), and measure the narrowest part of your torso and the fullest part of your hips, across your rear. Check your measurements against our size charts.
Measurement charts are meant to be one of many tools in your toolbox in finding the right fit. Use them as one of many factors in deciding size. Your measurements may show that you could fit into more than one size. Please choose based on your preferred level of compression. Each product has a stretch level indicator. For high stretch fabrics, consider sizing down.
While these charts may work for most, we know it won't work for all. If you have a beautiful unique body shape and need some additional guidance, please send us a message via our Contact Us page for a fit consultation.
I'm between sizes. What should I get?
If you find that your waist measurement falls within the range for one size but your hip measurement falls within the other, here are some tips:
- Example: your waist would fit a size 6, but your hips would fit a size 2. Pick the bigger size, or split the difference if the fabric is stretchy.
- Stick to stretchy fabrics, or choose the bigger size.
Please see our Size Guide page with more details about our sizes, fabrics, and fits.
If you need more help, send us a message via our Contact Us page and be sure to include some info:
- natural waist (narrowest part of your torso)
- hips (at the fullest point, across your rear)
- inseam
- general body shape
- any other info that you think will be helpful
Now let's find you some pants!
It's exciting that our products sell so quickly, but we want every woman to get what she wants! If your size is out, please click on the "Sold Out - Get Notified!" link that pops up on the product page. Your email address will be put on a priority list and you will be notified when more products become available again.
If you don't see a notification button, it might mean that that product is being discontinued. Please contact us if you'd like us to double-check.
As a small, young brand, we have a ways to go before we can call ourselves truly democratic in sizing. We understand that inclusivity goes beyond numbers and requires holistic approaches to different body types from multiple points of view. As women ourselves, we also know it sucks when you love a piece of clothing, but it doesn’t fit. Know that if our apparel does not fit you, we hear and see you. And we are walking the talk behind the scenes. Increasing options for women is what got us started in the first place. We pledge to continue to do more, for more bodies.
Most styles are available in sizes 0–18 or XS-XXXL, and in our most popular styles and fabrics, we offer extended sizing from 000–24. See the full line-up of extended sizing products here.
If there's something you'd like to suggest to us, please let us know!
We are thrilled that various local and national retailers now carry our products! Please see our Where to Buy page for our current store locations. Not every store carries every style, so please check with them first to see what they have!
The decision to discontinue an item is based on multiple factors, including production costs, sales performance, and the desire to introduce new styles and fabrics. We value customer feedback and share it with our Product Development team, which is taken into consideration during the product development process.
If there's a product that you loved but was discontinued, please feel free to share that with us. Who knows - we may bring back something if enough of you let us know!
Warranty
At Dovetail Workwear, we take pride in the durability of our workwear. We stand behind our craftsmanship, and we offer a one-year limited warranty from the date of purchase against defects and workmanship.
Covered Under This Warranty:
- Hardware failures (zippers, buttons, snaps) due to manufacturing or workmanship defects
- Fabric flaws such as unexpected tearing along reinforced stress points
- Elastic failure in waistbands or straps due to manufacturing issues
- Stitching or seam defects resulting in garment failure
NOT Covered:
- Normal wear and tear from daily use, including fabric thinning or pilling, or tears, abrasions, or holes caused by regular regular activity or misuse
- Damage from job-site hazards such as abrasions, burns, cuts, or chemical exposure
- Shrinking, fading, or other cosmetic changes due to improper washing/drying, use of harsh detergents, or weather exposure
- Stains, discoloration, or odor-related concerns
To request a warranty review, please contact our customer support team with:
- your order number or proof of purchase
- one photo of the small white tag under the care label
- photos of the defect
Approved claims will be repaired or replaced at our discretion.
Product Care
At Dovetail Workwear, we take pride in the durability of our workwear. We stand behind our craftsmanship, and we offer a one-year limited warranty from the date of purchase against defects and workmanship.
Covered Under This Warranty:
- Hardware failures (zippers, buttons, snaps) due to manufacturing or workmanship defects
- Fabric flaws such as unexpected tearing along reinforced stress points
- Elastic failure in waistbands or straps due to manufacturing issues
- Stitching or seam defects resulting in garment failure
NOT Covered:
- Normal wear and tear from daily use, including fabric thinning or pilling, or tears, abrasions, or holes caused by regular regular activity or misuse
- Damage from job-site hazards such as abrasions, burns, cuts, or chemical exposure
- Shrinking, fading, or other cosmetic changes due to improper washing/drying, use of harsh detergents, or weather exposure
- Stains, discoloration, or odor-related concerns
To request a warranty review, please contact our customer support team with:
- your order number or proof of purchase
- one photo of the small white tag under the care label
- photos of the defect
Approved claims will be repaired or replaced at our discretion.
You got 'em dirty. Here’s how to get 'em clean.
We get it's tempting to wash that dirty laundry in hot water and tumble dry the heck out of it. But like any high-quality tool, this one will last longer with TLC. Here’s how to care for your Dovetail Workwear:
- Flip your clothing inside out.
Sweaty work means the inside of your workwear is gonna need more detergent than the outside. The inside of clothes is also more equipped to handle the wash.
For overalls, fasten all hardware. We recommend buttoning the strap clasps to the top hip buttons and underneath the hip buttonholes, so the metal fasteners don’t bang around in your machines and break (or keep you up all night).
- Wash cool.
High temps in the washing machine can cause fabrics to warp. Washing in cold water can help slow fading of colors and shrinking in fabrics. If you need to get out some super-stains, do a warm–cool cycle. Due to the nature of indigo dye, dark blue denims may bleed. Wash separately, or with similar colors, in cold water. - Hang dry.
Heat is hard on apparel. Tumble-drying clothes can lead to premature fabric degradation, shrinkage, broken hardware, and warped elastic. When you wash your Dovetail Workwear products, please avoid using the dryer if at all possible. If you must tumble-dry due to time constraints, remove when damp and line-dry the rest of the way. - Get Dirty and repeat!! 🙂
Other things to note:
If you work with or around drywall, we have had people report that the dye on our indigo denim products can rub off within the first few weeks or months. The more you wash them, the less this is a problem, but please be careful in these situations as the indigo may transfer.
Cold-water washing and avoiding the dryer will help preserve the durability and longevity of your garment. Please note that items that shrank in the dryer are not covered under our Limited Warranty.
Ordering and Shipping
Can I edit an order?
If you've just placed an order and you want to change it, our fulfillment team works fast, and a change may not be possible. You are welcome to contact us (via our Contact Us page or the chat function), but please understand we may not be able to stop it before it ships. If it's already shipped, please wait to receive the item and then return it through our Return Portal.
Can I use more than one discount code at once?
Our e-commerce system only allows one discount code at a time, so if you have more than one, choose one for your order now, and save the others for another time!
Do you offer expedited shipping?
Yes, we do. We use FedEx for expedited shipping, which takes 3-4 business days in transit. Please see our Shipping page for more details.
Canada:
We're so delighted to let you know that we've launched a Canadian website in conjunction with our Canadian distribution partner, In-Sport Fashions! You'll be able to get your hands on Dovetail apparel without paying international shipping and border taxes.
Please visit: https://dovetailworkwear.ca/.
If you have any questions about sizing, product availability, or other issues, please feel free to contact In-Sport directly: dovetailworkwear@insport.ca.
All Other Countries:
We can ship internationally to all other countries. Shipping rates will be calculated at checkout, based on country and weight. Your international order may be subject to surcharges, such as import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. All such surcharges are your responsibility as the customer, so please keep that in mind when you order.
International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send us a message via our Contact Us page and include your measurements, and we'd be happy to help.
Please note that exchanges are not available for international orders. We would be happy to refund you for international orders.
We offer flat-rate shipping within the United States, including Hawaii and Alaska. Your tracking information will be sent to you in an email once your order has shipped.
Standard Shipping Costs
- Please allow 1-2 business days to prepare your shipment. Service time below indicates business days in transit.
- Shipping cost is calculated before any discounts are applied to your order.
Service and transit timePurchase valueCostStandard (4-10 business days in transit)up to $58.00$6.95Standard (4-10 business days in transit)$58.01-$180.00$10.95Standard (4-10 business days in transit)$180.01 or greater$12.95
Expedited Shipping Costs
- Orders placed by 12 noon Pacific Time will ship same-day during business days.
- Orders placed after 12 noon Pacific Time will ship the next business day.
- Please note: weekend shipping is limited!
- Shipping cost is calculated before any discounts are applied to your order.
Service and transit timePurchase valueCostExpedited (3-4 business days in transit): FedEx only. Cannot ship expedited to P.O. Boxes.up to $119.00$25.00Expedited (3-4 business days in transit): FedEx only. Cannot ship expedited to P.O. Boxes.$120.00 or greater$35.00
Shipping and Delivery
- Shipping cost is calculated before any discounts are applied to your order.
- Please note that we can't take responsibility for delays caused by the carrier, or weather-related delays, as much as we'd love to be able to ask the delivery folks to hurry things up! If your order is taking longer than you think it should, please contact us and we'll do our best to help, but please know that we don't have a magic wand for making deliveries appear.
- If your shipment is returned to us due to insufficient or incorrect address, we can refund you for your purchases, but the shipping cannot be refunded.
- We ship via USPS, FedEx, OnTrac, or DHL. The carrier is not predetermined; if you have a physical address that USPS cannot deliver to, please be sure to use your P.O. Box.
- We cannot ship expedited packages to P.O. Boxes.
- Shipping on weekends is limited.
- Your delivery time may vary by region and carrier. Please check your shipping confirmation to track your order.
For More Information
If your package is marked as delivered but has not arrived, please follow these steps:
- Verify the shipping address is correct.
- Inspect your property thoroughly for the package.
- Inquire with your neighbors to see if the package was mistakenly given to them.
- Check with other household members.
- Wait a few additional days in case the package was prematurely scanned as delivered.
If your package remains unreceived, rest assured we'll address the situation and ensure your order reaches you. Shipping complications are beyond our control, but customer satisfaction is our priority.