Frequently Asked Questions

Find quick answers to common questions about our products and services

Sales and Events

Are there any sales going on right now?

There are no sales going on at this time, but when there are, they'll be listed here!


General Sales Terms:

  • Sale prices are valid on available, in-stock inventory only.
  • Sale prices apply only during the sales event - sorry, no rain checks!
  • Sale prices and discounts are valid only during the sale period. We are unable to transfer the sale price/discount to a new style after the sale period.

Wanna be in the know for any upcoming sales, campaigns, giveaways, and other events? Be sure to sign up for our email newsletter and SMS alerts. There's a $10.00 discount code for first-time email subscribers! Here's where to subscribe.


Returns and Exchanges

Can I combine returns from different orders?

Unfortunately, our return portal does not allow multiple orders to be combined into one return. Doing so can delay your exchange, store credit, or refund. To ensure that your return is handled accurately and quickly, please submit returns for each order separately via our Return Portal



Can I return close-out sale items?

All close-out sales items are final. Items are non-returnable and non-refundable.

Happy Returns

We offer returns via Happy Returns as an option, along with USPS, to return your items.

What is Happy Returns?

  • Happy Returns offers printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal, and opt to drop your returns off at a Happy Returns location!
  • Each packaging-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.

Where's my QR code?

  • Happy Returns will email you a QR code to the same email you used to place your order. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar.

Can I go to any Happy Returns location?

When will I receive my refund or exchange?

  • Your refund or exchange will be processed within 24 hours after dropoff at a Return Bar. Please note that your returns still need to be in new, unworn condition, with all tags still attached, per Dovetail Workwear's Return Policy.


How do I do international returns?

Orders from Canada:

Please visit https://dovetailworkwear.ca/apps/returns.

All other international orders:

  • Please visit our Return Portal to submit a return request.
  • You can opt to receive store credit or a refund to your original form of payment.
  • Dovetail Workwear does not provide prepaid return labels for international returns - please purchase your own return postage. 
  • Original outgoing shipping or any duties/taxes are not refunded.

International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send us a message via our Contact Us page and include your measurements, and we'd be happy to help. 


How do I exchange an item if the order was previously exchanged?

To exchange an item that was previously exchanged, you need to use the exchange order's number. Please follow the instructions below:

  1. Go to our Return Portal.
  2. Enter your exchange order number exactly as it appears (for example, EXC-GetDirty158477-1), including any prefixes and/or suffixes. 
  3. Be sure to use the same email address that was used for the original order.
  4. Select the item you'd like to return and follow the prompts.
  5. Choose your return method of Happy Returns or USPS, and drop your return off.
  6. Once we've received your return, we will proceed with sending your exchange item or processing your store credit/refund. Please allow some time for the refund to be processed.

If you encounter any issues during the process, please attempt the steps again, ensuring all details are exact, including case sensitivity.

How do I return a gift?

If someone got you some Dovetail, then you know someone with great taste! But what if they got the style or size wrong? No worries! We can help you return it.

  1. Go to our Return Portal and select "Returning a gift?" 
  2. Enter your order number (e.g. #GetDirty12345) and the original purchaser's email address. If you don't know, click on the "Don't have your order information?" link, which will take you to a form to contact Customer Service, and a team member will get back to you with your order information.
  3. Enter your contact info, then complete the return request. You'll then receive a prepaid return shipping label.
  4. Once you've dropped your return off at a Happy Returns bar or USPS, your exchange order will be generated within 24 hours, or store credit will be emailed to you.

Important: please note that we don't "hold" your exchange order. Even if the exchange item is available at the time you submit the return, the new order is only created when your return has been accepted by Happy Returns or USPS. If your item sells out before your return has been accepted by the carrier, our system will automatically refund you for it.

How do I return an item?

You can return items within 30 days of delivery. Our Return Portal makes the process easy!

Your item(s) being returned must be in new, unworn condition with the tags still attached.

  1. Access our Return Portal.
  2. Enter your order number exactly as displayed on your confirmation (e.g., #GetDirty157489; EXC-GetDirty123456-1). Be sure to include any symbols, prefixes, and/or suffixes.
  3. Confirm that you're using the same email address associated with your original order.
  4. Select the item(s) you'd like to return and follow the prompts for an exchange or refund. If you have multiple items on your order that you'd like to return, repeat this process for each item.
  5. Select your return method: Happy Returns or USPS.
  6. Complete the process to receive a return shipping label or a QR code.
  7. Once we've received your return, your exchange item will be sent, or your store credit/refund processed. Please note, refunds may take some time.

Please avoid combining returns from multiple orders in one package as it can delay the process.

I haven't received my refund yet. What do I do?

If you've selected getting your refund to your original form of payment, the return first needs to be received and inspected by our fulfillment center. This may take 7-10 business days, or longer in peak times. If it's been over two weeks and you still don't see your refund, please first check with your financial institution, as it may take some time before your refund is officially posted. Still no luck? Please contact us and we'll help you out.

I'm outside the 30-day return window. What do I do?

While our Return Portal has a strict cutoff date, the humans behind the curtains are more understanding. Please contact us and submit your request, including the order number, for a return extension. For most returns within a year of purchase that are still in new, unworn condition with the tags attached, we can generally extend your return window!


What's not returnable?

There are some items that can't be returned to us. They include:

  • Items that have been worn, washed, altered, or have their original tags removed.
  • Clearance items or items marked as "Final Sale."
  • Dovetail Workwear products purchased at a third-party store (retail store or online merchant). If you purchased something through a third-party store, please return your item to that store.
  • Gift cards are not eligible for return or refund.


What's the returns policy?


Returning something from a special sales/event? Please check our Sales & Events pages, as specific terms may apply.


Regular Orders (non-sale, non-closeout):

For US orders, returns can be submitted within 30 days of purchase, as long as the item meets our return conditions. We offer free returns for exchanges/online store credit.

For international orders, please see this page.

We reserve the right to adjust your refund method if your return doesn't meet the conditions below.

  • Merchandise being returned must be unwashed and unworn (except for trying on, of course!) and in new condition, with all tags still attached. Items that have no tags, or are clearly dirty, stained, smelly or scented with perfume or detergent, covered in pet hair, washed, and/or have obviously been used won't be eligible for a refund. 
  • Returns must be made through our Return Portal -- we can't track your return otherwise.
  • Sale items marked FINAL SALE - NO RETURNS cannot be returned.

Return Options:

All qualified US returns will receive a prepaid return QR code or shipping label. 

Variant Exchanges:

You liked the item, but you just need a different size/inseam? Just make an exchange! Submit your return request through our Return Portal, and you will receive a prepaid QR code or return shipping label. Once your return has been accepted, your exchange order will be generated within 24 hours.

Shop for Something Else:

If you'd like to shop for something else altogether, you can use the credit from your return item to put it toward a different product or products, and you'll also get a bonus credit of $10.00! This all takes place within the Return Portal, and a new order for your item(s) will be created within 24 hours of when your return has been accepted.

Store Credit:

Not quite sure what you want right now? Turn your return into online store credit. Store credit is valid for five years. You'll receive a prepaid return label, and once USPS has marked your return package as "in transit," your store credit will be issued in the form of an electronic gift card. You will receive the full value of your purchase price. Please note that the original shipping cost is not refundable.

Return for Refund: $5.00/Order Handling & Restocking Fee*

If you're returning your item(s) for a refund and don't want an exchange or store credit, you'll receive a return shipping label, and your refund will be processed back onto your original method of payment once your return is received and processed at our warehouse. There is a flat fee of $5.00 per order for handling and restocking, which will be deducted from your refund total. Please note that the original shipping cost is not refundable. 

*During promotions, the handling and restocking fee may change.

Other things to note:

  • Original outgoing shipping is not refundable.
  • If you paid with ShopPay (installment payments), you'll be refunded the amount that you've paid to date and ShopPay will cancel all future payments.
  • If your original order was paid with a gift card, your refund will be issued back to that gift card. Please note that if you paid with a gift card, the $5.00 restocking fee will not be deducted.

General FAQs

How can I become a Dovetail ambassador?

Do you want to suggest new ideas, key features, your hopes and dreams? Our ears are always on and we are listening.

Email us your thoughts via our Contact Us form!

And if you want to know the latest updates in terms of product development and other interesting tidbits, please subscribe here to receive our bi-monthly subscriber newsletter. This comes with lots of perks, fun news, great content and insider deals, and you'll receive them before any other channel.

How do I suggest a candidate for your Woman @ Work series?

We always want to know about great Women at Work out there! You can suggest yourself, or a friend, by filling out this brief submission form. If we choose your submission, we'll be sure to get in touch with you!

What are your sourcing and manufacturing practices, and where are your clothes sewn?

Our products are proudly made on planet Earth! Our supply chain relationships are the beating heart of Dovetail. We work hard to do right by them, and vice versa.

Making exceptional clothes means scouring the globe to find exceptional partners. Ours include bar-raising mills that are truly being the change we all want to see in the garment world—such as ISKO in Turkey, Cone Mills in Mexico, and Artistic Milliners in Pakistan (recent winner of a UN Global Compact award for sustainability and gender equality). Our suppliers are not only selected for their meticulous craftsmanship but also for their bona fide ethical practices, from labor to environment.


Want to learn more? Check out our Corporate Sustainability page.

Product Topics

How do Dovetail pants, tops, and accessories fit?

Here are some tips for finding your size!

Measure your waist and hips, using a flexible tape measure (plastic or fabric), and measure the narrowest part of your torso and the fullest part of your hips, across your rear. Check your measurements against our size charts. 

Measurement charts are meant to be one of many tools in your toolbox in finding the right fit. Use them as one of many factors in deciding size. Your measurements may show that you could fit into more than one size. Please choose based on your preferred level of compression. Each product has a stretch level indicator. For high stretch fabrics, consider sizing down.

While these charts may work for most, we know it won't work for all. If you have a beautiful unique body shape and need some additional guidance, please send us a message via our Contact Us page for a fit consultation.

I'm between sizes. What should I get?

If you find that your waist measurement falls within the range for one size but your hip measurement falls within the other, here are some tips:

  • Example: your waist would fit a size 6, but your hips would fit a size 2. Pick the bigger size, or split the difference if the fabric is stretchy.
  • Stick to stretchy fabrics, or choose the bigger size.

Please see our Size Guide page with more details about our sizes, fabrics, and fits.

If you need more help, send us a message via our Contact Us page and be sure to include some info:

  • natural waist (narrowest part of your torso)
  • hips (at the fullest point, across your rear)
  • inseam
  • general body shape
  • any other info that you think will be helpful

Now let's find you some pants!


My size is out of stock.

It's exciting that our products sell so quickly, but we want every woman to get what she wants! If your size is out, please click on the "Sold Out - Get Notified!" link that pops up on the product page. Your email address will be put on a priority list and you will be notified when more products become available again. 

If you don't see a notification button, it might mean that that product is being discontinued. Please contact us if you'd like us to double-check.


When will Dovetail offer extended sizes in more styles?

As a small, young brand, we have a ways to go before we can call ourselves truly democratic in sizing. We understand that inclusivity goes beyond numbers and requires holistic approaches to different body types from multiple points of view. As women ourselves, we also know it sucks when you love a piece of clothing, but it doesn’t fit. Know that if our apparel does not fit you, we hear and see you. And we are walking the talk behind the scenes. Increasing options for women is what got us started in the first place. We pledge to continue to do more, for more bodies.

Most styles are available in sizes 0–18 or XS-XXXL, and in our most popular styles and fabrics, we offer extended sizing from 000–24. See the full line-up of extended sizing products here.


If there's something you'd like to suggest to us, please let us know!


Where can I try on Dovetail products?

We are thrilled that various local and national retailers now carry our products! Please see our Where to Buy page for our current store locations. Not every store carries every style, so please check with them first to see what they have!

Why are some products discontinued?

The decision to discontinue an item is based on multiple factors, including production costs, sales performance, and the desire to introduce new styles and fabrics. We value customer feedback and share it with our Product Development team, which is taken into consideration during the product development process.

If there's a product that you loved but was discontinued, please feel free to share that with us. Who knows - we may bring back something if enough of you let us know!

Warranty

I have a product issue.

At Dovetail Workwear, we take pride in the durability of our workwear. We stand behind our craftsmanship, and we offer a one-year limited warranty from the date of purchase against defects and workmanship.

Covered Under This Warranty:

  • Hardware failures (zippers, buttons, snaps) due to manufacturing or workmanship defects
  • Fabric flaws such as unexpected tearing along reinforced stress points
  • Elastic failure in waistbands or straps due to manufacturing issues
  • Stitching or seam defects resulting in garment failure

NOT Covered:

  • Normal wear and tear from daily use, including fabric thinning or pilling, or tears, abrasions, or holes caused by regular regular activity or misuse
  • Damage from job-site hazards such as abrasions, burns, cuts, or chemical exposure
  • Shrinking, fading, or other cosmetic changes due to improper washing/drying, use of harsh detergents, or weather exposure
  • Stains, discoloration, or odor-related concerns

To request a warranty review, please contact our customer support team with:

  • your order number or proof of purchase
  • one photo of the small white tag under the care label
  • photos of the defect

Approved claims will be repaired or replaced at our discretion.

Product Care

My Dovetail product has a defect or problem. What do I do?

At Dovetail Workwear, we take pride in the durability of our workwear. We stand behind our craftsmanship, and we offer a one-year limited warranty from the date of purchase against defects and workmanship.

Covered Under This Warranty:

  • Hardware failures (zippers, buttons, snaps) due to manufacturing or workmanship defects
  • Fabric flaws such as unexpected tearing along reinforced stress points
  • Elastic failure in waistbands or straps due to manufacturing issues
  • Stitching or seam defects resulting in garment failure

NOT Covered:

  • Normal wear and tear from daily use, including fabric thinning or pilling, or tears, abrasions, or holes caused by regular regular activity or misuse
  • Damage from job-site hazards such as abrasions, burns, cuts, or chemical exposure
  • Shrinking, fading, or other cosmetic changes due to improper washing/drying, use of harsh detergents, or weather exposure
  • Stains, discoloration, or odor-related concerns

To request a warranty review, please contact our customer support team with:

  • your order number or proof of purchase
  • one photo of the small white tag under the care label
  • photos of the defect

Approved claims will be repaired or replaced at our discretion.

Pants/Overalls: You got 'em dirty, now get 'em clean.

You got 'em dirty. Here’s how to get 'em clean. 

We get it's tempting to wash that dirty laundry in hot water and tumble dry the heck out of it. But like any high-quality tool, this one will last longer with TLC. Here’s how to care for your Dovetail Workwear:

  1. Flip your clothing inside out.
    Sweaty work means the inside of your workwear is gonna need more detergent than the outside. The inside of clothes is also more equipped to handle the wash. 

    For overalls, fasten all hardware. We recommend buttoning the strap clasps to the top hip buttons and underneath the hip buttonholes, so the metal fasteners don’t bang around in your machines and break (or keep you up all night). 

  2. Wash cool.
    High temps in the washing machine can cause fabrics to warp. Washing in cold water can help slow fading of colors and shrinking in fabrics. If you need to get out some super-stains, do a warm–cool cycle. Due to the nature of indigo dye, dark blue denims may bleed. Wash separately, or with similar colors, in cold water.
  3. Hang dry.
    Heat is hard on apparel. Tumble-drying clothes can lead to premature fabric degradation, shrinkage, broken hardware, and warped elastic. When you wash your Dovetail Workwear products, please avoid using the dryer if at all possible. If you must tumble-dry due to time constraints, remove when damp and line-dry the rest of the way.
  4. Get Dirty and repeat!! 🙂

Other things to note:

If you work with or around drywall, we have had people report that the dye on our indigo denim products can rub off within the first few weeks or months. The more you wash them, the less this is a problem, but please be careful in these situations as the indigo may transfer.

Cold-water washing and avoiding the dryer will help preserve the durability and longevity of your garment. Please note that items that shrank in the dryer are not covered under our Limited Warranty.

Ordering and Shipping

Ordering FAQs

Can I edit an order?

If you've just placed an order and you want to change it, our fulfillment team works fast, and a change may not be possible. You are welcome to contact us (via our Contact Us page or the chat function), but please understand we may not be able to stop it before it ships. If it's already shipped, please wait to receive the item and then return it through our Return Portal

Can I use more than one discount code at once?

Our e-commerce system only allows one discount code at a time, so if you have more than one, choose one for your order now, and save the others for another time!

Do you offer expedited shipping?

Yes, we do. We use FedEx for expedited shipping, which takes 3-4 business days in transit. Please see our Shipping page for more details.




Shipping: International

Canada:

We're so delighted to let you know that we've launched a Canadian website in conjunction with our Canadian distribution partner, In-Sport Fashions! You'll be able to get your hands on Dovetail apparel without paying international shipping and border taxes.  

Please visit: https://dovetailworkwear.ca/.

If you have any questions about sizing, product availability, or other issues, please feel free to contact In-Sport directly: dovetailworkwear@insport.ca.


All Other Countries:

We can ship internationally to all other countries. Shipping rates will be calculated at checkout, based on country and weight. Your international order may be subject to surcharges, such as import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. All such surcharges are your responsibility as the customer, so please keep that in mind when you order. 

International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send us a message via our Contact Us page and include your measurements, and we'd be happy to help. 

Please note that exchanges are not available for international orders. We would be happy to refund you for international orders.

Shipping: United States

We offer flat-rate shipping within the United States, including Hawaii and Alaska. Your tracking information will be sent to you in an email once your order has shipped.

Standard Shipping Costs

  • Please allow 1-2 business days to prepare your shipment. Service time below indicates business days in transit.
  • Shipping cost is calculated before any discounts are applied to your order.

Service and transit timePurchase valueCostStandard (4-10 business days in transit)up to $58.00$6.95Standard (4-10 business days in transit)$58.01-$180.00$10.95Standard (4-10 business days in transit)$180.01 or greater$12.95


Expedited Shipping Costs

  • Orders placed by 12 noon Pacific Time will ship same-day during business days.
  • Orders placed after 12 noon Pacific Time will ship the next business day.
  • Please note: weekend shipping is limited!
  • Shipping cost is calculated before any discounts are applied to your order.

Service and transit timePurchase valueCostExpedited (3-4 business days in transit): FedEx only. Cannot ship expedited to P.O. Boxes.up to $119.00$25.00Expedited (3-4 business days in transit): FedEx only. Cannot ship expedited to P.O. Boxes.$120.00 or greater$35.00



Shipping and Delivery

  • Shipping cost is calculated before any discounts are applied to your order.
  • Please note that we can't take responsibility for delays caused by the carrier, or weather-related delays, as much as we'd love to be able to ask the delivery folks to hurry things up! If your order is taking longer than you think it should, please contact us and we'll do our best to help, but please know that we don't have a magic wand for making deliveries appear.
  • If your shipment is returned to us due to insufficient or incorrect address, we can refund you for your purchases, but the shipping cannot be refunded.
  • We ship via USPS, FedEx, OnTrac, or DHL. The carrier is not predetermined; if you have a physical address that USPS cannot deliver to, please be sure to use your P.O. Box.
  • We cannot ship expedited packages to P.O. Boxes.
  • Shipping on weekends is limited. 
  • Your delivery time may vary by region and carrier. Please check your shipping confirmation to track your order.

For More Information


What should I do if I do not receive my package or there are issues with the delivery?

If your package is marked as delivered but has not arrived, please follow these steps:

  1. Verify the shipping address is correct.
  2. Inspect your property thoroughly for the package.
  3. Inquire with your neighbors to see if the package was mistakenly given to them.
  4. Check with other household members.
  5. Wait a few additional days in case the package was prematurely scanned as delivered.

If your package remains unreceived, rest assured we'll address the situation and ensure your order reaches you. Shipping complications are beyond our control, but customer satisfaction is our priority.