Ordering and Shipping

Can I edit an order?

If you've just placed an order and you want to change it, our fulfillment team works fast, and a change may not be possible. You are welcome to contact us (via our Contact Us page or the chat function), but please understand we may not be able to stop it before it ships. If it's already shipped, please wait to receive the item and then return it through our Return Portal. 

Can I use more than one discount code at once?

Our e-commerce system only allows one discount code at a time, so if you have more than one, choose one for your order now, and save the others for another time!

Do you offer expedited shipping?

Yes, we do. We use FedEx for expedited shipping, which takes 3-4 business days in transit. Please see our Shipping page for more details.

Canada:

We're so delighted to let you know that we've launched a Canadian website in conjunction with our Canadian distribution partner, In-Sport Fashions! You'll be able to get your hands on Dovetail apparel without paying international shipping and border taxes.  

Please visit: https://dovetailworkwear.ca/.

If you have any questions about sizing, product availability, or other issues, please feel free to contact In-Sport directly: dovetailworkwear@insport.ca.

All Other Countries:

We can ship internationally to all other countries. Shipping rates will be calculated at checkout, based on country and weight. Your international order may be subject to surcharges, such as import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. All such surcharges are your responsibility as the customer, so please keep that in mind when you order. 

International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send us a message via our Contact Us page and include your measurements, and we'd be happy to help. 

Please note that exchanges are not available for international orders. We would be happy to refund you for international orders.

We offer flat-rate shipping within the United States, including Hawaii and Alaska. Your tracking information will be sent to you in an email once your order has shipped.

Standard Shipping Costs

• Please allow 1-2 business days to prepare your shipment. Service time below indicates business days in transit.
• Shipping cost is calculated before any discounts are applied to your order.

Service and transit timePurchase valueCostStandard (4-10 business days in transit)up to $58.00$6.95Standard (4-10 business days in transit)$58.01-$180.00$10.95Standard (4-10 business days in transit)$180.01 or greater$12.95

Expedited Shipping Costs

• Orders placed by 12 noon Pacific Time will ship same-day during business days.
• Orders placed after 12 noon Pacific Time will ship the next business day.
• Please note: weekend shipping is limited!
• Shipping cost is calculated before any discounts are applied to your order.

Service and transit timePurchase valueCostExpedited (3-4 business days in transit): FedEx only. Cannot ship expedited to P.O. Boxes.up to $119.00$25.00Expedited (3-4 business days in transit): FedEx only. Cannot ship expedited to P.O. Boxes.$120.00 or greater$35.00

Shipping and Delivery

• Shipping cost is calculated before any discounts are applied to your order.
• Please note that we can't take responsibility for delays caused by the carrier, or weather-related delays, as much as we'd love to be able to ask the delivery folks to hurry things up! If your order is taking longer than you think it should, please contact us and we'll do our best to help, but please know that we don't have a magic wand for making deliveries appear.
• If your shipment is returned to us due to insufficient or incorrect address, we can refund you for your purchases, but the shipping cannot be refunded.
• We ship via USPS, FedEx, OnTrac, or DHL. The carrier is not predetermined; if you have a physical address that USPS cannot deliver to, please be sure to use your P.O. Box.
• We cannot ship expedited packages to P.O. Boxes.
• Shipping on weekends is limited. 
• Your delivery time may vary by region and carrier. Please check your shipping confirmation to track your order.

For More Information

• Ordering FAQs
• International Shipping

If your package is marked as delivered but has not arrived, please follow these steps:

1. Verify the shipping address is correct.
2. Inspect your property thoroughly for the package.
3. Inquire with your neighbors to see if the package was mistakenly given to them.
4. Check with other household members.
5. Wait a few additional days in case the package was prematurely scanned as delivered.

If your package remains unreceived, rest assured we'll address the situation and ensure your order reaches you. Shipping complications are beyond our control, but customer satisfaction is our priority.