Returns and Exchanges

Unfortunately, our return portal does not allow multiple orders to be combined into one return. Doing so can delay your exchange, store credit, or refund. To ensure that your return is handled accurately and quickly, please submit returns for each order separately via our Return Portal. 

All close-out sales items are final. Items are non-returnable and non-refundable.

We offer returns via Happy Returns as an option, along with USPS, to return your items.

What is Happy Returns?

• Happy Returns offers printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal, and opt to drop your returns off at a Happy Returns location!
• Each packaging-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.

Where's my QR code?

• Happy Returns will email you a QR code to the same email you used to place your order. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar.

Can I go to any Happy Returns location?

• Yes! You can go to any Happy Returns location. Locations can be found here: https://locations.happyreturns.com

When will I receive my refund or exchange?

• Your refund or exchange will be processed within 24 hours after dropoff at a Return Bar. Please note that your returns still need to be in new, unworn condition, with all tags still attached, per Dovetail Workwear's Return Policy.

Orders from Canada:

Please visit https://dovetailworkwear.ca/apps/returns.

All other international orders:

• Please visit our Return Portal to submit a return request.
• You can opt to receive store credit or a refund to your original form of payment.
• Dovetail Workwear does not provide prepaid return labels for international returns - please purchase your own return postage. 
• Original outgoing shipping or any duties/taxes are not refunded.

International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send us a message via our Contact Us page and include your measurements, and we'd be happy to help. 

To exchange an item that was previously exchanged, you need to use the exchange order's number. Please follow the instructions below:

1. Go to our Return Portal.
2. Enter your exchange order number exactly as it appears (for example, EXC-GetDirty158477-1), including any prefixes and/or suffixes. 
3. Be sure to use the same email address that was used for the original order.
4. Select the item you'd like to return and follow the prompts.
5. Choose your return method of Happy Returns or USPS, and drop your return off.
6. Once we've received your return, we will proceed with sending your exchange item or processing your store credit/refund. Please allow some time for the refund to be processed.

If you encounter any issues during the process, please attempt the steps again, ensuring all details are exact, including case sensitivity.

If someone got you some Dovetail, then you know someone with great taste! But what if they got the style or size wrong? No worries! We can help you return it.

1. Go to our Return Portal and select "Returning a gift?" 
   
2. Enter your order number (e.g. #GetDirty12345) and the original purchaser's email address. If you don't know, click on the "Don't have your order information?" link, which will take you to a form to contact Customer Service, and a team member will get back to you with your order information.
3. Enter your contact info, then complete the return request. You'll then receive a prepaid return shipping label.
4. Once you've dropped your return off at a Happy Returns bar or USPS, your exchange order will be generated within 24 hours, or store credit will be emailed to you.

Important: please note that we don't "hold" your exchange order. Even if the exchange item is available at the time you submit the return, the new order is only created when your return has been accepted by Happy Returns or USPS. If your item sells out before your return has been accepted by the carrier, our system will automatically refund you for it.

You can return items within 30 days of delivery. Our Return Portal makes the process easy!

Your item(s) being returned must be in new, unworn condition with the tags still attached.

1. Access our Return Portal.
2. Enter your order number exactly as displayed on your confirmation (e.g., #GetDirty157489; EXC-GetDirty123456-1). Be sure to include any symbols, prefixes, and/or suffixes.
3. Confirm that you're using the same email address associated with your original order.
4. Select the item(s) you'd like to return and follow the prompts for an exchange or refund. If you have multiple items on your order that you'd like to return, repeat this process for each item.
5. Select your return method: Happy Returns or USPS.
6. Complete the process to receive a return shipping label or a QR code.
7. Once we've received your return, your exchange item will be sent, or your store credit/refund processed. Please note, refunds may take some time.

Please avoid combining returns from multiple orders in one package as it can delay the process.

If you've selected getting your refund to your original form of payment, the return first needs to be received and inspected by our fulfillment center. This may take 7-10 business days, or longer in peak times. If it's been over two weeks and you still don't see your refund, please first check with your financial institution, as it may take some time before your refund is officially posted. Still no luck? Please contact us and we'll help you out.

While our Return Portal has a strict cutoff date, the humans behind the curtains are more understanding. Please contact us and submit your request, including the order number, for a return extension. For most returns within a year of purchase that are still in new, unworn condition with the tags attached, we can generally extend your return window!

There are some items that can't be returned to us. They include:

• Items that have been worn, washed, altered, or have their original tags removed.
• Clearance items or items marked as "Final Sale."
• Dovetail Workwear products purchased at a third-party store (retail store or online merchant). If you purchased something through a third-party store, please return your item to that store.
• Gift cards are not eligible for return or refund.

Returning something from a special sales/event? Please check our Sales & Events pages, as specific terms may apply.

Regular Orders (non-sale, non-closeout):

For US orders, returns can be submitted within 30 days of purchase, as long as the item meets our return conditions. We offer free returns for exchanges/online store credit.

For international orders, please see this page.

We reserve the right to adjust your refund method if your return doesn't meet the conditions below.

• Merchandise being returned must be unwashed and unworn (except for trying on, of course!) and in new condition, with all tags still attached. Items that have no tags, or are clearly dirty, stained, smelly or scented with perfume or detergent, covered in pet hair, washed, and/or have obviously been used won't be eligible for a refund. 
• Returns must be made through our Return Portal -- we can't track your return otherwise.
• Sale items marked FINAL SALE - NO RETURNS cannot be returned.

Return Options:

All qualified US returns will receive a prepaid return QR code or shipping label. 

Variant Exchanges:

You liked the item, but you just need a different size/inseam? Just make an exchange! Submit your return request through our Return Portal, and you will receive a prepaid QR code or return shipping label. Once your return has been accepted, your exchange order will be generated within 24 hours.

Shop for Something Else:

If you'd like to shop for something else altogether, you can use the credit from your return item to put it toward a different product or products, and you'll also get a bonus credit of $10.00! This all takes place within the Return Portal, and a new order for your item(s) will be created within 24 hours of when your return has been accepted.

Store Credit:

Not quite sure what you want right now? Turn your return into online store credit. Store credit is valid for five years. You'll receive a prepaid return label, and once USPS has marked your return package as "in transit," your store credit will be issued in the form of an electronic gift card. You will receive the full value of your purchase price. Please note that the original shipping cost is not refundable.

Return for Refund: $5.00/Order Handling & Restocking Fee*

If you're returning your item(s) for a refund and don't want an exchange or store credit, you'll receive a return shipping label, and your refund will be processed back onto your original method of payment once your return is received and processed at our warehouse. There is a flat fee of $5.00 per order for handling and restocking, which will be deducted from your refund total. Please note that the original shipping cost is not refundable. 

*During promotions, the handling and restocking fee may change.

Other things to note:

• Original outgoing shipping is not refundable.
• If you paid with ShopPay (installment payments), you'll be refunded the amount that you've paid to date and ShopPay will cancel all future payments.
• If your original order was paid with a gift card, your refund will be issued back to that gift card. Please note that if you paid with a gift card, the $5.00 restocking fee will not be deducted.