Is your Dovetail Workwear item not quite right? Return shipping is on us, just as long as the return meets the four simple conditions below. Please note that we do not do exchanges.
Conditions of returns:
- Merchandise must be unwashed and unworn (except for trying on, of course!) and in new condition, with all tags still attached. Items that are clearly dirty, stained, smelly, covered in pet hair, washed, and/or have obviously been used won't be eligible for a refund.
- Returns must be submitted within 30 days of purchase.
- Returns must be made through our Return Portal -- we can't track your return otherwise.
- Sale items marked FINAL SALE - NO RETURNS cannot be returned.
How to return an item
To begin the returns process, please visit our Return Portal. Please enter your order number (e.g. #GetDirty12345, including the hashtag), and use the same email address as when you placed your order. After entering your return information, you will be provided with a return shipping label. You will be notified via email when your return has been received and when your refund has been processed. Please allow 7-10 business days for your return and refund to be processed.
Your refund or store credit will be in the amount of the original purchase price of the item. Original outgoing shipping is not included in the refund.
If you would like to exchange an item, please process your return through our Return Portal and then place your replacement order on our website.
Unfortunately, we do not cover return shipping fees for international returns at this time, but please submit your return request via our Return Portal and we'll help you from there.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Still no luck? Please contact us at firstname.lastname@example.org.
Close-out Sale Items
All close-out sales items are final. Items are non-returnable and non-refundable.
Our products come with a one-year limited manufacturer's defect warranty. For more information about our warranties and how to handle claims, please contact us at email@example.com.