SPECIAL: Free Returns + Exchanges | Spend $100 = Free US Shipping / $12 Canada

Returns Policy

As you know, Dovetail Workwear is a women-run startup and every dollar counts as we build this mission and movement. If a product is not quite right, we would love to work with you to find one that is. If you must return an item, we understand. Please ensure that it is new, unworn, unwashed and includes all of the original packaging. Please return within 30 days of purchase. Thank you! If you return an item after 30 days, we cannot issue a refund, but you can still receive store credit for the original purchase price of the item.

 

Returns Policy:

  • Free shipping on domestic returns (woot woot!). We will refund you for your original purchase price of the item being returned.
  • Returned items must be in unworn, unwashed, original condition, with all tags intact.
  • Original shipping charges are not refundable.
  • Unfortunately, we do not cover return shipping fees for international returns at this time, but have a growing retail footprint, especially in Canada, so check out our Store/Where to Buy page.

 

Returns Process:

To return a Dovetail item, please go to our return portal at 

https://dovetailworkwear.com/a/returns

within 30 days of receiving your shipment. Please include your order number (e.g. #GetDirty1234), and please use the same email address as you did in your original order.

For eligible returns, you'll receive a prepaid shipping label to print and paste on the original package. Please include:

  1. the product(s) - unwashed and unworn, in original condition, with all tags still in place
  2. copy of the packing slip

After we receive your item(s), note that it can take 5-7 days to fully process the return. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 30 days. Please allow up to 10 business days to see refunds reflected on your credit card statement. 

Please note that your refund will come from "Portland Product Werks". 

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Still no luck? Please contact us at cs@dovetailworkwear.com.

 

Dovetail Workwear gift cards cannot be returned. If you receive a gift card, and you already own every single one of our products, and you cannot possibly find a use for the gift card, we suggest donating it to Oregon Tradeswomen Inc. at http://www.tradeswomen.net/ Someone there will be sure to find a use for it, and a big part of our mission is to support women in the trades.

Oregon Tradeswomen, Inc.

3934 NE Martin Luther King Jr. Boulevard, Suite 101
Portland, OR 97212
phone 503.335.8200

 

Sale items (if applicable)

Only regular priced Dovetail Workwear items may be refunded. Sale items cannot be refunded.

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