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FAQs

 

How do Dovetail pants tops and accessories fit?

See our Size Guide page with details about our sizes, fabrics, and fits. 

 

Where can I try on Dovetail products?

We are thrilled that various local and national retailers have started carrying Dovetail. See our Where To Buy page for our current store locations.

 

What if you discover that your size is out of stock?

We sincerely apologize. It's exciting that our products sell so quickly, but we want every woman to get what she wants!! 

If your size is out, please consider putting your name and info on our backorder list which you'll see on each of our product pages if something is sold out. Your email address will be put on a priority list and you will be notified first when more products become available again.

Our products sell-out rapidly in certain sizes (particularly in pants). To solve for this, we "pre-sale" select Dovetail products from time to time. With a pre-sale, you pay for your item(s) in advance of production, guaranteeing that you will get exactly what you want before it sells out. 

 

When will Dovetail Workwear offer extended pant sizes? Spring 2019! Woot Woot!!!

All of our pant products are from size 000-18 in four inseams:  28", 30", 32", & 34". But more good things coming! We are very excited to announce that this February 2019 we will have plus sizing available up to size 24 in every style (select fabrications) of our pants. And certain tops will also soon go up to size 2XL. Thanks for your patience til then. 

 

What are your sourcing and manufacturing practices and where are your clothes sewn?

Dovetail Workwear values strong, sustainable relationships with our manufacturers. We're sourcing denim from Cone Denim Oeko-Tex certified facilities. We sew our pants in Merida, Mexico. Our denim sewing factory was intentionally chosen for its state-of-the-art water treatment facility as well as the fact that it is a gold-standard facility regarding labor, environmental, and community practices. It is run by a female-led management team. All of our supply and manufacturing partners have been selected with exacting standards for artisan craftsmanship and quality, ethical practices 

 

What is Dovetail Workwear's exchange and return policy

Please see our Exchanges & Returns Policy page.

 

What is your shipping policy? 

Our shipping rates are: 

Weight Price Typical shipment for weight
0-1lb $4.95  Small accessories
1-3lb $7.95  Pair of pants or overalls, a top 
3+ $11.95 Multiple pairs of pants or tops

 

  • Exchanges: Free shipping both ways. Please note that we do not cover return shipping fees for international exchanges.
  • Returns: Shipping will be deducted out of refund for both domestic and international orders.
  • Shipping times are usually pretty quick for domestic orders (3-5 days). International times depend on specific geographical and logistical conditions.

 

Do you ship internationally?

Yes! We are happy to ship internationally via USPS. Taxes and duties are the responsibility of the recipient. Rates and times are location specific, depending address and weight. If you are not in the States and are interested in ordering from us, please contact us at cs@dovetailworkwear.com so we can help you out. 

 

Are Dovetail Workwear pants preshrunk? 

Yes, they have one wash during manufacturing to avoid shrinkage issues. For environmental reasons, we choose not to set our dyes with chemicals or repeat wash our fabrics.

 

How do I wash my indigo Dovetail Workwear products?

Machine wash cold with like colors. Tumble dry low or hang dry since high heat hastens fabric breakdown and can damage the hardware. 

If you are a dry waller or work around dry wall, we have had people report that they indigo dye can rub off within the first few weeks or months. The more you wash them, the less this is a problem, but please be careful in these situations as the indigo may transfer. 

 

Do you have things you want to tell us?

Do you want to suggest new ideas, key features, your hopes and dreams? Our ears are always on and we are listening. Email us your thoughts at cs@dovetailworkwear.com

And if you want to know the latest updates in terms of product development and other interesting tidbits, please subscribe on our website to receive our bi-monthly subscriber newsletter. This comes with lots of perks, fun news, great content and insider deals.

 



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