What’s covered by the Limited Warranty?
Our Limited Warranty covers defects in materials and workmanship for up to one year from purchase of Dovetail Workwear brand products manufactured by Dovetail Workwear. Only original, unaltered, and unmodified materials and workmanship are covered by this policy.
Please understand that no matter how well you care for your product, materials will begin to experience natural breakdown and will start to show wear over time; normal wear is not considered a defect. Product damage due to wear and tear, misuse or neglect, or is older than one year from purchase, is not covered under this Limited Warranty.
Certain products may be excluded from this Limited Warranty as indicated at the point of sale.
How long does the Limited Warranty last?
This Limited Warranty is valid for up to one year from the date of purchase of the item. Coverage ends if you sell or transfer the product. Proof of purchase may be required.
How do I get warranty service?
If your item was purchased from an authorized retailer, you may request evaluation by Dovetail Workwear; however, resolution should be sought directly through the retailer.
What will Dovetail Workwear do?
Photographic evidence will be required, or we may request products be returned to us for evaluation. If we determine that the product has a defect covered under this Limited Warranty, we will offer replacement parts with a partial refund, replace the item, or issue a Store Credit equivalent to the MSRP value within four weeks of inspection.
Application of Local Law
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
Limitation of Liability
Dovetail Workwear’s and its suppliers’, affiliates’, and agents’ maximum liability pursuant to this limited warranty, or any other express or implied warranty, is limited to the purchase price you paid for the product. Neither Dovetail Workwear nor its suppliers, affiliates, or agents are liable for any inability to perform under this limited warranty due to events beyond its or their control, such as acts of god, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however, caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion, or restriction under applicable law. Some jurisdictions do not allow limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you in whole or in part.
Governing Law and Venue; Severability
To the full extent permitted under applicable local law, this Limited Warranty and any disputes arising out of or in connection with this Limited Warranty (“Disputes”) shall be governed by the laws of the State of Oregon, USA, excluding conflicts of law principles and excluding the Convention for the International Sale of Goods. The courts located in Multnomah County, Oregon, USA shall have exclusive jurisdiction over any Disputes. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. If there is any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.